Welcome to Our Support Hub
The iProHR Support Hub is a comprehensive resource for employees to resolve iProHR-related issues and queries. This centralized platform enhances productivity, employee satisfaction, and reduces the workload of our iProHR team.
- Centralizes all iProHR-related queries and issues in one convenient location
- Automates routine tasks for efficient and streamlined issue resolution
- Provides an intuitive interface for employees to submit support tickets and track progress in real-time
- Enables our iProHR teams to efficiently manage their workload and prioritize support requests
Effortless Issue Resolution: Employees can log support requests as tickets, which are monitored until resolution. This facilitates effortless issue management for payroll, benefits, attendance, and more, ensuring prompt solutions.
Self-Service Knowledge Hub: A dedicated knowledge hub offers instant access to frequently asked questions, instructional guides, and company policies, empowering employees to self-serve and reduce support queries.
Instant Answers: Intelligent search functionality swiftly directs employees to relevant resources, enabling rapid resolution of common queries.
Multi-Channel Support: The help desk center integrates with multiple communication channels, allowing employees to reach out via email, live chat, or phone, providing convenience and flexibility.
Expert Assistance: Incoming support requests are automatically assigned to the most suitable iProHR specialist based on issue type, ensuring timely and expert assistance.
Priority Support: Our system allows for priority assignment, ensuring urgent matters are addressed promptly, while routine inquiries are handled efficiently.
Real-Time Transparency: Employees can track the progress of their support requests in real-time, ensuring complete transparency throughout the resolution process.
Elevated Service Excellence
Streamlined Communication
Experience seamless multi-channel communication, enhancing employee engagement, productivity, and business outcomes. Unify your communication channels to reach your workforce efficiently and effectively.
Discover how iProHR's innovative communication solutions can optimize your operations, boost employee satisfaction, and drive business success. Effortlessly manage multiple communication channels with our cutting-edge technology.
Unified Departmental Operations with iProHR
iProHR harmonizes financial management and HR processes across multiple departments, driving collaboration and efficiency. Its advanced functionality mirrors your organizational structure, enabling:
- Creation of multiple departments with tailored settings
- Centralized employee data management, ensuring consistency and accuracy
- Department-specific employee information management, with shared access for comprehensive HR oversight
- Seamless support for diverse brands within a single, integrated help desk
Informed Decision Making with iProHR
iProHR's advanced reporting and analytics capabilities
equip HR teams with the data-driven intelligence needed
to optimize workforce management, assess organizational
performance, and make strategic decisions.
- Workforce Participation and Time Management
- Performance Development and Goal Alignment
- Compensation and Benefits Analysis
- Talent Acquisition and Pipeline Management
iProHR Professionals
Nikita Mohite
Rohit P.
Sayli Nangare
Frequently Asked Questions
You can compare help desk solutions based on the ticketing features available to improve productivity, customizability to suit your business, a self-service portal, AI tools to prep you up for the future and the help desk cost. You can check out a help desk features list to compare help desk tools focusing on these requirements.
Many help desk companies are available out there in the market like Zendesk, Freshdesk, Service Cloud, and much more. Scalability, smart integrations, innovative features, and attractive pricing make iProHR an award-winning help desk that is loved by over 100,000 businesses.
Most service desk/ help desk/ customer support software mentioned in every ticketing system software list offers a free trial period. iProHR offers a 15-day free trial, with access to all premium features to evaluate the help desk before you purchase. You can also do a help desk software pricing comparison to contrast iProHR pricing with its competitors.
Help desk ticketing system comparison is mainly to spot the help desk best suited for your business. The best help desk must offer you more than basic ticketing features. Zia, an AI-powered assistant can have conversations with customers, predict sentiment, pull up help articles and can learn to do more over time.
Take a look at the comparison of the highlights, pricing, and unique features of three of the leading help desk software in the market here before you make a decision.
